Through carefully crafted interview protocols and structured questions, researchers can delve deep into user experiences, uncovering valuable feedback that informs the design process.
Remote testing interviews also offer the flexibility to engage with a diverse pool of participants, ensuring representation across various demographics and user segments.
Remote Testing
(Usability.gov)
https://www.usability.gov/how-to-and-tools/methods/remote-testing.html
Remote Usability Testing: Everything You Need to Know
(NNGroup - Nielsen Norman Group)
https://www.nngroup.com/articles/remote-usability-tests/